Terms & Conditions

These Terms & Conditions (“Terms”) apply to all services provided by 3D Walkabout Pty Ltd (“3D Walkabout”, “we”, “us”, “our”) to the Customer (“you”, “your”), including 3D Scanning, 3D Rendering / CGI, and XR & Web Development.

By accepting a Quote (including by e-signature), issuing a purchase order, instructing us to proceed, or paying an invoice, you agree to these Terms. These Terms override any customer purchase order terms unless we agree otherwise in writing.

Full Terms: https://3dwalkabout.com.au/terms-and-conditions.pdf

1. Quotes and Agreement Formation

Following discussions about scope and budget, we issue a formal Quote (typically via HubSpot).
You must review the Quote and ensure it accurately reflects the agreed scope, assumptions and Deliverables before accepting it.

A Quote is accepted when you electronically sign it (or otherwise approve it in writing). No agreement is complete until we issue an Order Confirmation (by email and/or system notification) confirming our acceptance of the signed Quote.

2. Payment, Invoicing, and Release of Deliverables

Unless otherwise stated in the Quote:

• 50% deposit upfront is required to commence work; and
• 50% on completion, due 14 days from invoice date.

For smaller engagements, we may require 100% upfront payment.

No work commences and no delivery timelines are confirmed until the upfront payment is received in cleared funds.

Until all invoices are paid in full, we may supply only draft, preview, reduced-access, or watermarked deliverables. Final deliverables and project files will not be released until full payment is received.

If an invoice is overdue, we may suspend work, reschedule the project, withhold deliverables, and recover reasonable costs (to the extent permitted by law).

3. Scope of Work and Change Requests

The Quote (and any SOW) defines the full scope, Deliverables and assumptions. Anything not explicitly included is out of scope.

Any change to scope, Deliverables, timeline or technical approach requires a Change Request. We will provide a cost/time impact and will not proceed until you approve the Change Request in writing.

4. Customer Responsibilities

You must provide accurate requirements, content/assets, approvals, access/credentials, and any third-party licences required. Delays caused by missing information, approvals or access may extend timelines and incur additional costs.

5. Project Holds, Client Inactivity, and Restart Fees

Timely feedback and approvals are required to maintain schedules.

If you do not provide required inputs or approvals within 14 days of a written request, we may place the project on hold.

If a project is delayed due to customer inactivity for 30 days or more, we may reschedule it within our production queue, revise timelines, and apply reasonable restart/re-planning fees.

If inactivity continues for 60 days or more, the project may be treated as dormant/abandoned and any restart will be treated as a new scheduling commitment, with additional costs where required.

6. Intellectual Property and Source Files

Unless the Quote states otherwise:

• 3D Walkabout retains ownership of pre-existing tools, libraries, frameworks and methods used to deliver the work.
• Upon full payment, you receive a licence to use the final Deliverables for the purpose described in the Quote.
• Any transfer/assignment of IP must be explicitly stated in the Quote and occurs only after full payment.
• Raw/working files and source files are not included unless explicitly included in the Quote.

You warrant you own or have rights to materials you provide (logos, images, plans, data, etc.) and you indemnify us for claims arising from customer-supplied materials.

7. Portfolio, Case Studies and Marketing

Unless you notify us in writing before final delivery, we may reference the Customer and the completed work in our marketing (portfolio, case studies, website, presentations, awards and social media). If confidentiality is requested in writing, we will not publish the project materials (or will publish only in an anonymised form if agreed).

8. Service-Specific Notes

The detailed terms for each service category (including technical limitations, environmental constraints, accuracy considerations, platform dependencies, revision rules, app store approvals, etc.) are set out in the Full Terms (PDF).

In summary:

• 3D Scanning: results depend on access, line-of-sight, site conditions, surface materials, and environmental factors.
• 3D Rendering / CGI: outputs are visual representations based on provided inputs; revisions and changes beyond scope may incur additional fees.
• XR & Web Development: functionality and compatibility depend on specified target platforms/devices and third-party SDKs, operating systems, browsers and app stores.

9. Warranties and Liability

We provide services with commercially reasonable skill and care. Except as required by law, all other warranties are excluded.

To the maximum extent permitted by law, 3D Walkabout is not liable for indirect or consequential losses (including loss of profit, revenue, opportunity, data or business interruption). Our total liability for any claim is limited to the amount paid by you for the relevant services.

10. Governing Law

These Terms are governed by the laws of Western Australia, and disputes are subject to the courts of that jurisdiction.